Returns & Exchanges
At Mon Chéri, we take pride in the freshness and quality of our artisanal treats. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective to ensure your complete satisfaction.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage or quality concerns occurring during transit.
Document the Issue
Take clear photographs of the damaged product and the original packaging to help our quality assurance team process your request efficiently.
Contact Our Concierge
Email our support team within 24 hours of delivery with your order number and the attached photos to initiate a claim.
Resolution Process
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing