Frequently Asked Questions
Everything you need to know about our gourmet delicacies.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and insulated liners for all perishable items. Orders are shipped via express couriers to ensure they arrive at your doorstep in peak condition.
Are Mon Chéri products suitable for people with nut allergies?
While many of our recipes do not include nuts, all of our products are prepared in a facility that handles almonds, hazelnuts, and walnuts. We recommend reviewing the ingredient list on each product page for specific details.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our concierge team within 24 hours for a replacement or refund.
Do you offer international shipping?
Currently, Mon Chéri ships to select countries within Europe and North America to maintain food safety standards. Shipping rates and delivery times vary by destination and are calculated at checkout.
Can I include a personalized message with my gift order?
Absolutely. During the checkout process, you will have the option to add a complimentary handwritten note to be included in your gift box for that special someone.
How should I store my chocolates and confections?
To preserve the delicate flavors, we recommend storing our products in a cool, dry place between 15°C and 18°C (59°F - 64°F). Avoid refrigeration unless specified, as it may affect the texture and appearance.